International Service Excellence Awards

Background

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ICSSO is committed to recognizing excellence in customer service by organizations and individuals and regulates the annual International Service Excellence Awards (ISEAs) 

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The International Service Excellence Awards are annual awards presented to top organizations and professionals who achieve customer service excellence in their category and recognize organizations and individuals who excel in service excellence.

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Since 2009, ICCSO has appointed the Customer Service Institute of America to facilitate the ISEAs program 

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ISEA Winners - 2020

ORGANIZATIONS

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Large Business: Ryan

Division of a Large Business: Nasdaq Governance Solutions

Medium Business: DraftKings

Service Center (large): bswift

Customer Focused Innovations: Cebuana Lhuillier

Visionary Award: Merrill Edge 

Customer Service Project of the Year – Customer Impact: Hendrick Autoguard Client Care

Customer Service Project of the Year – Service Innovation: Johnson Health Tech. Co., Ltd.

Customer Service Team of the Year : mate

Customer Service Team of the Year (small): FedStar, LLC

Customer Service Project of the Year – Service Transformation: Diversey North America Technical Operations and Customer Service Team

Customer Service Organization of the Year – Government/Not-for-Profit: Al Ain City Municipality

Employee Engagement Award: The Academy at Bank of America

Customer Culture Award: FIS Client Engagement

Diversity and Inclusion Initiatives: BNY Mellon – Pershing, LLC

Exemplary COVID Response – Team Support: bswift

Exemplary COVID Response – Client Support: AH

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PROFESSIONALS

Customer Service Executive of the Year: Brian O’Neill (FIS Client Engagement)

Customer Service Manager of the Year: Amy Johnson (Westpark Communications)

Chief Customer Officer of the Year: G. Brint Ryan (Ryan, LLC)

Customer Service Advocate of the Year: Michael “Chad” Woods (Hendrick Autoguard)

Customer Service Professional of the Year: Susan Lopez (LadyBoss)

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