Awards
International Service Excellence Awards
Background
ICSSO is committed to recognizing excellence in customer service by organizations and individuals and regulates the annual International Service Excellence Awards (ISEAs)
The International Service Excellence Awards are annual awards presented to top organizations and professionals who achieve customer service excellence in their category and recognize organizations and individuals who excel in service excellence.
Since 2009, ICCSO has appointed the Customer Service Institute of America to facilitate the ISEAs program
ISEA Winners - 2020
ORGANIZATIONS
Large Business: Ryan
Division of a Large Business: Nasdaq Governance Solutions
Medium Business: DraftKings
Service Center (large): bswift
Customer Focused Innovations: Cebuana Lhuillier
Visionary Award: Merrill Edge
Customer Service Project of the Year – Customer Impact: Hendrick Autoguard Client Care
Customer Service Project of the Year – Service Innovation: Johnson Health Tech. Co., Ltd.
Customer Service Team of the Year : mate
Customer Service Team of the Year (small): FedStar, LLC
Customer Service Project of the Year – Service Transformation: Diversey North America Technical Operations and Customer Service Team
Customer Service Organization of the Year – Government/Not-for-Profit: Al Ain City Municipality
Employee Engagement Award: The Academy at Bank of America
Customer Culture Award: FIS Client Engagement
Diversity and Inclusion Initiatives: BNY Mellon – Pershing, LLC
Exemplary COVID Response – Team Support: bswift
Exemplary COVID Response – Client Support: AH
PROFESSIONALS
Customer Service Executive of the Year: Brian O’Neill (FIS Client Engagement)
Customer Service Manager of the Year: Amy Johnson (Westpark Communications)
Chief Customer Officer of the Year: G. Brint Ryan (Ryan, LLC)
Customer Service Advocate of the Year: Michael “Chad” Woods (Hendrick Autoguard)
Customer Service Professional of the Year: Susan Lopez (LadyBoss)