International Service Excellence Awards

Background

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ICSSO is committed to recognizing excellence in customer service by organizations and individuals and regulates the annual International Service Excellence Awards (ISEAs) 

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The International Service Excellence Awards are annual awards presented to top organizations and professionals who achieve customer service excellence in their category and recognize organizations and individuals who excel in service excellence.

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Since 2009, ICCSO has appointed the Customer Service Institute of America to facilitate the ISEAs program 

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ISEA Winners - 2019

ORGANIZATIONS

Small Business

Medium Business

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Division of a Medium Business

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Large Business

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Division of a Large Business

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Contact Center – Small

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Contact Center – Medium

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Contact Center – Large

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Customer Service Team of the Year

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Customer Service Project of the Year – Customer Impact

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Customer Service Project of the Year – Service Transformation

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Customer Service Project of the Year – Service Innovation

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Customer Service Organization of the Year

– Government/Not-for-Profit

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Employee Engagement Award

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Customer Culture Award

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Customer Focused Innovations

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Visionary

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Best of the Best

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PROFESSIONALS

Customer Service Professional of the Year

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Customer Service Manager of the Year

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Customer Service Leader of the Year

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Customer Service Executive of the Year

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Chief Customer Officer of the Year

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Soothe

FedStar, LLC (Service Champion)

Melbourne Cricket Club

Stryker South Pacific (Service Champion)

DraftKings – Customer Experience Team

Hendrick Autoguard Customer Care (Service Champion)

Cebuana Lhuillier

BNY Mellon – Pershing, LLC (Service Champion)

Diversey North American Technical Operations and

Customer Service Team

Nasdaq Governance Solutions (Service Champion)

ISN Software Corporation

Embrace Pet Insurance (Service Champion)

WEX Australia

RTA Dubai

News Xtend

Transdev NSW Customer Service Team (Service Champion)

Intuit Australia

AH (Service Champion)

Johnson Health Tech

RTA Dubai

Yarra Valley Water

The Academy at Bank of America

FIS

Ryan, LLC

Merrill Edge

FIS

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Daniel Lopera (DraftKings)

Jennifer Sizemore (FedStar, LLC)

Brooke Keene (Ryan, LLC)

Tony Pescott (Customer Pulse)

Brian O’Neill, FIS