Awards
International Service Excellence Awards
Background
ICSSO is committed to recognizing excellence in customer service by organizations and individuals and regulates the annual International Service Excellence Awards (ISEAs)
The International Service Excellence Awards are annual awards presented to top organizations and professionals who achieve customer service excellence in their category and recognize organizations and individuals who excel in service excellence.
Since 2009, ICCSO has appointed the Customer Service Institute of America to facilitate the ISEAs program
ISEA Winners - 2019
ORGANIZATIONS
Small Business
Medium Business
Division of a Medium Business
Large Business
Division of a Large Business
Contact Center – Small
Contact Center – Medium
Contact Center – Large
Customer Service Team of the Year
Customer Service Project of the Year – Customer Impact
Customer Service Project of the Year – Service Transformation
Customer Service Project of the Year – Service Innovation
Customer Service Organization of the Year
– Government/Not-for-Profit
Employee Engagement Award
Customer Culture Award
Customer Focused Innovations
Visionary
Best of the Best
PROFESSIONALS
Customer Service Professional of the Year
Customer Service Manager of the Year
Customer Service Leader of the Year
Customer Service Executive of the Year
Chief Customer Officer of the Year
Soothe
FedStar, LLC (Service Champion)
Melbourne Cricket Club
Stryker South Pacific (Service Champion)
DraftKings – Customer Experience Team
Hendrick Autoguard Customer Care (Service Champion)
Cebuana Lhuillier
BNY Mellon – Pershing, LLC (Service Champion)
Diversey North American Technical Operations and
Customer Service Team
Nasdaq Governance Solutions (Service Champion)
ISN Software Corporation
Embrace Pet Insurance (Service Champion)
WEX Australia
RTA Dubai
News Xtend
Transdev NSW Customer Service Team (Service Champion)
Intuit Australia
AH (Service Champion)
Johnson Health Tech
RTA Dubai
Yarra Valley Water
The Academy at Bank of America
FIS
Ryan, LLC
Merrill Edge
FIS
Daniel Lopera (DraftKings)
Jennifer Sizemore (FedStar, LLC)
Brooke Keene (Ryan, LLC)
Tony Pescott (Customer Pulse)
Brian O’Neill, FIS