Professional Development

ICCSO is firmly committed to supporting the professional development of our member bodies global client's people. 

Accredited Education & Training Programs


ICCSO certifies educational content resulting in robust certification programs for team members across organisation at all levels.​

The accredited education programs are available through ICCSO's members. For more information please contact us here

Current Certified Education & Training Programs

  • Certified Customer Service Excellence (CCSE)

  • Certified Complaints Handling Excellence (CCHE)

  • Certified Customer Engagement Excellence (CCEE)

  • Certified Customer Service Professional (CCSP)

  • Certified Customer Service Leader (CCSL)

  • Certified Business Relationship Manager (CBRM)

  • Certified Service Sales Excellence (CSSE)

  • Certified Customer Design Excellence (CCDE)

  • Certified Customer Experience Manager (CCEM)

  • Certified Written Service Excellence (CWSE)

  • Certified Customer Service Manager (CCSM)

  • Certified Customer Experience Professional (CCEP)

Online Training

The Customer Service Institute of Australia offers a range of Certified programs online 

© 2020 by The International Council of Customer Service Organisations