Accredited Education & Training Programs

Background

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ICCSO certifies educational content resulting in robust certification programs for team members across organisation at all levels.​

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The accredited education programs are available through ICCSO's members. For more information please contact us here

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Current Certified Education & Training Programs

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• Certified Customer Service Excellence (CCSE)

• Certified Complaints Handling Excellence (CCHE)

• Certified Customer Engagement Excellence (CCEE)

• Certified Customer Service Professional (CCSP)

• Certified Customer Service Leader (CCSL)

• Certified Business Relationship Manager (CBRM)

• Certified Service Sales Excellence (CSSE)

• Certified Customer Design Excellence (CCDE)

• Certified Customer Experience Manager (CCEM)

• Certified Written Service Excellence (CWSE)

• Certified Customer Service Manager (CCSM)

• Certified Customer Experience Professional (CCEP)

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Online Training

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The Customer Service Institute of Australia offers a range of Certified programs online