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Welcome to the
International Council of Customer Service Organizations

The International Council of Customer Service Organizations (ICCSO) is the premier governing authority and international body for customer service organizations seeking to develop and promote international service standards and professional excellence in customer service.  The Global Council members are responsible for promoting international customer service standards, professional certification and the prestigious International Service Excellence Awards.

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Global Council

The Global Council includes the world’s leading Customer Service organizations from the Customer Service Institute of Australia, the Customer Service Institute of America, the Customer Service Institute of India, the Asia Pacific Customer Service Consortium, the Hong Kong Customer Service Consortium, and the Hellenic Institute of Customer Service. The Customer Service Institute of Australia (CSIA) provides secretariat services and funding for the Global Council, with ICCSO being the body responsible for the prestigious International Service Excellence Awards (ISEA) and accrediting organizations to assess and certify organizations to the International Customer Service Standard (ICSS).

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Certification

ICCSO endorses a range of internationally accredited Certification Programs designed to enhance service standards in private sector, not for profit and government organizations.

Global Council members of ICCSO assess and certify organizations to the International Customer Service Standard (ICSS) via the Certified Customer Service Organizations Program, the leading Complaint Management System Audit and Certification (International Standard for Complaints Handling Processes: AS ISO 10002—2006) program and the Customer Contact Centre Framework program. Gain independent assurance of your service standards and systems.

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International Awards

The prestigious International Service Excellence Awards showcase the highest achievement in Customer Service. Reaching the finals and winning an award illustrates the high standards of management, training and commitment to excellence within those organizations. The Awards recognise, promote and reward service excellence, professionalism and outstanding achievement by individuals and organizations across the globe. ICCSO member organizations facilitate regional awards, with winners of categories at each regional awards qualifying for entry into the International Service Excellence Awards. For more information on the various Awards programs, or to view recent Awards galleries, please read on.

Our Members

International Customer Service Standard

The International Customer Service Standard - Certified Customer Service Organisation Trustmark program is an internationally accredited standard assessment and certification program authorised by the International Standards Accreditation Board of ICCSO.


Read more: International Customer Service Standard

Customer Service Excellence Magazine

The Customer Service Excellence e-magazine is read by managers, directors and CEOs from companies across all sectors. All of these organisations have one thing in common - they take their customers very, very seriously and are striving to build their organisation around their customers.

Read more: The Customer Service Excellence Magazine